The following items are final sale and cannot be returned or exchanged:
• Sale items or items purchased with a discount code of 30% or more
• Gift Items: Key Rings, Soaps + Scrubs, etc.
• Artwork + Wall Decor
• Certain Home Decor Items
Items shipped back to Anchored and not in compliance with this policy will be shipped back to the customer at their expense.
Returns are submitted for store credit only.
Return shipping is the responsibility of the customer; Anchored does not provide a return shipping label. Original shipping cannot be refunded.
If you are local to the Harlan, Iowa area you can return your item(s) to our HQ in-person for no fee.
If you would like to initiate a return, please contact firstname.lastname@example.org to receive approval for qualifying items within 5 days of delivery. After 5 days, we are unable to accept returns on any purchases. Anchored will issue an approval, and items must be returned back to Anchored within 10 days of return approval.
Once your returned item(s) are received, allow 5 days for processing. The customer will receive an email containing a e-gift card with store credit from the return.
All returns must arrive back to Anchored unworn, unwashed, smoke-free and in original condition with Anchored tags attached. Items with makeup, deodorant, stains or odors will not be given store credit. Items will be returned to customer at their expense. We inspect all returns and reserve the right to deny or refuse a full refund based on the returned items’ condition.
We recommend delivery confirmation/shipping insurance for your return packages, as damage in transit, or delayed/lost packages are the responsibility of the customer.
If you receive a damaged item, email email@example.com within 5 days of delivery. Please include your order number, a description and photo of the damaged item.
We are unable to accept items which have been washed. Please follow each item’s washing instructions.
If you receive an incorrect item in your order, email firstname.lastname@example.org within 5 days of delivery. Please include your order number.
Due to our quickly changing inventory and limited number of sizes in clothing, we are currently unable to accept exchanges. To ensure the item you are wanting does not sell out, place a new order and then process your originally ordered item as a return.
Questions? Email email@example.com with your order number!